FDIC FDIC-Insured - Backed by full faith and credit of the U.S. Government

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Reaching out means connecting with someone who’s ready to listen, understand and help you move forward— with clear answers and practical guidance.

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New Location Coming Soon to Asheville, North Carolina on October 5!

We're expanding to better serve you. Our Biltmore Park location is opening October 5 - bringing the same relationship-driven service and support to a new community.

Customer Contact Center

1-800-413-4211

Monday through Friday
7 AM to 6 PM - CST
Saturday
7 AM to 4 PM CST

Account Information 24/7

1-866-Dial1st (1-866-342-5178)

To access account information 24/7

Business Online Banking

1-855-617-8265

Manufactured Homes

1-866-515-2053

For customer service call

FAQ's

- I think I’ve been a victim of fraud. What should I do?
  
  Contact us as soon as possible if you suspect fraud. We can help secure your accounts, review suspicious activity, and guide you through the next steps.
- My debit card is lost or stolen. What are my next steps?
  
  Report your lost or stolen card immediately to help prevent unauthorized transactions. We'll help you block the card and request a replacement.
- How do I know if a call, text, or email from the bank is legitimate?
  
  Be cautious of unexpected requests for personal information, passwords, or one-time security codes. If you're unsure, contact us directly using a trusted phone number or website.
- When should I schedule a conversation with a banker?
  
  Consider reaching out when you're starting a business, planning for growth, managing cash flow, or exploring new financing and treasury solutions.
- What should I ask when choosing a banking partner?
  
  Ask about available products, digital capabilities, security features, service responsiveness, and how they can support your long-term goals.
- What information should I have ready when contacting my bank?
  
  Having your account information, business details, and any relevant documents or questions ready can help us assist you more efficiently.